Seminar on Public Services Quality and Law 13,460

The event was held on June 21, 2018, from 08:30 to 13:00, in the former University Council auditorium of the University of São Paulo

The Centro de Estudos Sociedade e Tecnologia (CEST) held the seminar “Public Services Quality and Law 13,460” to discuss whether this law, known as the “Public Services User Rights Protection and Protection Act”, can really bring about some kind of significant improvement for Brazilian citizens regarding the public services quality improvement in Brazil. The event was supported by Brasscom, InternetLab, Brazilian Quality Academy, IEEE (Brazil South Section), Escola Politécnica da USP and Universidade de São Paulo.

The seminar’s schedule was the following:

08h30 – 09h00: Accreditation of participants and welcome coffee

09h00 – 09h10: Opening

  • Professor Edison Spina, Ph.D. (Computing and Digital Systems Engineering Department of Escola Politécnica da USP / CEST-USP)

09h10 – 09h20: Seminar’s theme introduction

  • Eduardo Bertassi (CEST-USP)

09h20 – 9h50: Aspects of Law 13.460 – Law on the Protection and Defense of the Rights of Users of Public Services

  • Professor Dennys Antonialli, Ph.D. (Faculdade de Direito da Universidade de São Paulo / InternetLab CEO)

 09h50 – 10h20: Culture and Social Habits versus Public Services Quality Improvements

  • Professor John Sydenstricker-Neto. Ph.D. (Universidade Presbiteriana Mackenzie / CEST-USP)

10h20 – 10h50: Debate

  • Discussion with guests Dr. Dennys Antonialli and Dr. John Sydenstricker-Neto.

10h50 – 11h20: Networking Coffee Break

11h20 – 11h50: Brazil’s Public Education Quality

  • Professor Luiz Barco, Ph.D. (Universidade de São Paulo / CEST-USP)

11h50 – 12h20: Challenges for Quality Public Services in Brazil

  • Professor Kleber Cavalcanti Nóbrega, Ph.D. (Brazilian Quality Academy)

12h20 – 12h50: Debate

  • Discussion with guests Dr. Luiz Barco and Dr. Kleber Cavalcanti Nóbrega.

12h50 – 13h00: Closing

Other information
To access the event’s schedule click here.
To see more information about the speakers click here.

Event Certificate
To access your certificate click here.

Talks, Interviews, and Photos
To watch the event talks and interviews click here.
To see the event photos click here.

Event Venue Details
Institute of Advanced Studies of USP
Former University Council Auditorium
Rua da Praça do Relógio, 109, Ground Floor
Cidade Universitária, São Paulo – SP (location map)